Shipping policy
GENERAL INFORMATION
To ensure timely and accurate delivery, it is important that you enter your address information correctly, including relevant details and proper street abbreviations. The responsibility for lost, misplaced, or incorrectly delivered shipments lies with the customer if the address provided at the time of purchase is inaccurate.
SHIPPING RATES & TIMELINES
The estimated times for processing, transit, and delivery depend on location and carrier. Here are the updated shipping times as of 30th Jan 2024.
| Zone | Standard Tracked | Express |
| Domestic (Australia) | 3-5 Business Days | 1-3 Business Days |
| Zone 1 (New Zealand) | 8-13 Business Days | 5-8 Business Days |
| Zone 2 (Asia Pacific) | 5-20 Business Days | 2-12 Business Days |
| Zone 3 (USA/CA) | 10-15 Business Days | 7-10 Business Days |
| Zone 4 (UK/EU) | 10-15 Business Days | 6-13 Business Days |
| Zone 5 (Rest Of World) | 10-30 Business Days | 9-18 Business Days |
Your final shipping cost is displayed at the point of checkout.
SHIPPING FEES
| Zone | Standard Tracked | Express |
| Domestic (Australia) | $15 | $25 |
| Zone 1 (New Zealand) | TBC Calculated at Checkout |
TBC Calculated at Checkout |
| Zone 2 (Asia Pacific) |
TBC Calculated at Checkout |
TBC Calculated at Checkout |
| Zone 3 (USA/CA) |
TBC Calculated at Checkout |
TBC Calculated at Checkout |
| Zone 4 (UK/EU) |
TBC Calculated at Checkout |
TBC Calculated at Checkout |
| Zone 5 (Rest Of World) |
TBC Calculated at Checkout |
TBC Calculated at Checkout |
Shipping fees are non-refundable.